Baarre · Legal & policies
Refunds & Cancellation
How to cancel, what happens to your data, and when we refund.
1. Cancelling
Cancel any time from Settings → Plan → Change plan, or by uninstalling the app from Shopify. There is no cancellation fee and no notice period.
You keep access until the end of the period you have paid for. After that the account drops to the Free plan, and the widget stops answering once the Free limits are used.
2. Refunds
| Situation | What happens |
|---|---|
| Cancel during the 7-day Core trial | Nothing is charged |
| Cancel mid-month | No partial refund; service runs to period end |
| Charged after cancelling | Full refund, within 5 working days |
| Extended outage that is our fault | Pro-rata credit on request |
| Billed twice in error | Full refund of the duplicate |
| Unused credits | Non-refundable, but never expire while your account is open |
3. Shopify billing
If you installed through Shopify, charges appear on your Shopify invoice and refunds are issued through Shopify. We can still start the process for you.
4. Your data after cancelling
- 30 days — everything stays intact; reinstalling restores it. You can export conversations and tickets as CSV.
- After 30 days — conversations, tickets and synced content are permanently deleted.
- Kept longer — invoices, for 7 years, as tax law requires.
5. How to ask
Email billing@baarre.com with your store name and the charge date. We reply within 2 working days.