Baarre · Legal & policies
Terms of Service
The agreement between your store and Baarre — what we each commit to.
1. The agreement
These terms are between you (the merchant) and Baarre Technologies Ltd. By installing Baarre or creating an account, you accept them. If you are accepting on behalf of a company, you confirm you may bind it.
2. What Baarre does
Baarre answers your shoppers using the content you sync, hands conversations to your team, and gives you an inbox, tickets, workflows and analytics. Features vary by plan.
3. Your account
- You are responsible for your account, your team members’ accounts and all activity under them.
- Keep credentials confidential; tell us promptly at security@baarre.com if you suspect misuse.
- Seats are per person. Do not share one login between people.
4. Your content, your shoppers
You keep ownership of your store content and your shopper conversations. You grant us a licence to process them solely to run the service for you.
You confirm you have the right to share that content, and that your own privacy notice tells shoppers an AI assistant may handle their messages.
5. Acceptable use
Do not use Baarre to break the law, send spam, harass people, impersonate others, infringe rights, probe or disrupt our systems, resell the service without agreement, or exceed your plan by technical means. Full detail on our Acceptable Use page.
6. Plans, billing and credits
| Plan | Price | Included |
|---|---|---|
| Free | $0 | 50 conversations · 50 products · 1 seat · 1 channel |
| Core | $49.99/mo | 400 · 500 · 5 seats · 4 channels · 7-day free trial |
| Spark | $69.99/mo | 1,500 · 5,000 · 15 seats · all channels |
Billing runs through Shopify where you installed via Shopify. Fees are charged in advance each month and are exclusive of tax. Past a plan limit, Baarre continues answering using credits, which are prepaid, roll over, and are non-refundable once spent.
We give at least 30 days’ notice before a price change. Continuing to use Baarre after that is acceptance.
7. Trial
Core includes a 7-day free trial. Cancel before it ends and you are not charged. One trial per store.
8. Cancelling
Cancel any time from Settings → Plan, or by uninstalling. Access continues to the end of the paid period. See Refunds & Cancellation.
9. Availability
We aim for high availability but do not guarantee uninterrupted service on Free or Core. Planned maintenance is announced on our status page where practical.
10. AI answers — important
11. Liability
To the extent the law allows, our total liability in any 12-month period is capped at the fees you paid us in that period. We are not liable for lost profit, lost sales, lost data or indirect loss. Nothing limits liability for death, personal injury or fraud.
12. Suspension and termination
We may suspend an account for non-payment, a security risk or a serious breach of these terms, with notice where practical. You may export your data for 30 days after termination, after which it is deleted.
13. Governing law
The laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction.
14. Contact
Baarre Technologies Ltd, London, United Kingdom · company 14872301 · legal@baarre.com